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Returns & Refunds
Refund Policy
At IKI Arabia, we strive to ensure customer satisfaction. Refunds are available under the following conditions:
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The product is found to be defective or damaged upon delivery.
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An incorrect product was delivered.
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The delivered product does not match the description provided online.
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The product was near or past its expiry date upon delivery.
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An item from the original order was missing from the delivery.
Refund Terms & Conditions
To qualify for a return, products must meet the following criteria:
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The item must be in its original, unused condition.
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Packaging must be sealed and undamaged.
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A valid proof of purchase (receipt or invoice) is required.
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All accessories, manuals, and additional items included with the product must be returned.
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If purchased as part of a set or bundle, all related items must be returned together.
Refund Process
Refunds will be issued based on the original payment method:
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Online payments – Refunded to the original credit/debit card or payment wallet.
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Prepaid Wallet payments – Refunded to a new prepaid wallet balance.
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Cash on Delivery payments – Refunded via bank transfer (requires refund request form).
Additional Refund Information
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Items marked as non-returnable or non-refundable on the website are not eligible for returns.
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Returns can be processed at any IKI Arabia store or arranged for pickup.
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Refunds for card payments may take 10-15 business days to process.
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Cash-on-delivery refunds require a completed refund request form.
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VAT will be refunded if applicable (proof of purchase required).
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Shipping fees are non-refundable unless the return is due to an error on our part.
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The return period is 30 days from the date of delivery or collection.
For any return or refund inquiries, please contact our customer support team.
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