Refund Policy

Returns & Refunds

At IKI Arabia, we strive to ensure customer satisfaction. Refunds are available under the following conditions:

To qualify for a return, products must meet the following criteria:

The item must be in its original, unused condition.
Packaging must be sealed and undamaged.
A valid proof of purchase (receipt or invoice) is required.
All accessories, manuals, and additional items included with the product must be returned.
If purchased as part of a set or bundle, all related items must be returned together.

Refunds will be issued based on the original payment method:

Online payments – Refunded to the original credit/debit card or payment wallet.
Prepaid Wallet payments – Refunded to a new prepaid wallet balance.
Cash on Delivery payments – Refunded via bank transfer (requires refund request form).

Additional Refund Information

Items marked as non-returnable or non-refundable on the website are not eligible for returns.
Returns can be processed at any IKI Arabia store or arranged for pickup.
Refunds for card payments may take 10-15 business days to process.
Cash-on-delivery refunds require a completed refund request form.
VAT will be refunded if applicable (proof of purchase required).
Shipping fees are non-refundable unless the return is due to an error on our part.
The return period is 30 days from the date of delivery or collection.